Coronavirus (COVID-19) Statement

The Covid-19 pandemic imposes considerable difficulties on our customers, and on ourselves as a business, requiring us at Osborne Holiday Lets to constantly monitor the government’s rapidly evolving guidelines and legislation and act accordingly. For the latest information, please see the following trusted websites, which will contain the most current information.

We have adopted new cleaning guidelines. We will continue to monitor the restrictions and recommendations that are being made by the Scottish and UK Governments and we will follow their guidance.

Why choose to stay at a self-catering cottage?

Self-catering holiday cottages offer a safe environment for guests to stay; where contact with others can be kept to a minimum and families can interact freely within the property.

Self-contained, they are the ideal accommodation type to be able to relax and unwind. Many restaurants are now offering takeaway services too, so eating out can now be dining at home!

After a day on the beach, golfing, walking, sightseeing, wildlife spotting … it really becomes a haven and a home from home.

Occupancy

The Scottish Government has confirmed it is only a maximum of one household that can stay at a self-catering cottage from the 25th September 2020. No end date to the restrictions has been given at this time, but it is likely it will change again over time.

If you think your booking is affected by the new restrictions, please contact us at info@osborneholidaylets.co.uk

What to expect

Our holiday cottages are being thoroughly cleaned in accordance with new cleaning guidelines set out by the Scottish Government and the Association of Scotland’s Self-Caterers.

We always operate a self-check in system. And although the keys and key safes will be disinfected between each stay, it is always recommended that guests use hand sanitiser before opening them.

Before you arrive

To ensure that the Coronavirus is not brought up to the area, we are asking all guests to ensure that all of the following statements apply to them:

  • None of your party have any of the symptoms of Coronavirus.
  • None of your party are waiting for a Coronavirus test result to come back.
  • None of your party have been advised by NHS 111 to be tested or been in contact with anyone who has tested positive within 14 days of the arrival date.
  • None of your party have travelled from an area of the UK or a country that has quarantine restrictions against it within 14 days of the arrival date (Local restrictions in place in England, Scotland, Wales and Northern Ireland & Guidance of exempt countries by the Scottish Government).

If any of the above statements applies to you or a member of your party, please contact us as quickly as you can at info@osborneholidaylets.co.uk

The early symptoms of Coronavirus (COVID-19) include:

  • High temperature
  • A new, continuous cough
  • Loss or change to your sense of taste or smell

If you experience any of the symptoms of Coronavirus (COVID-19):

This is very important because we need to follow guidance to ensure that you and our future guests are kept safe. Please do not be afraid of telling us, we are here to help!

During your stay

Please remember to wash your hands, use hand sanitiser, sneeze and cough into tissues and dispose of them correctly. All surfaces should be kept clean and disinfected.

Remember that though you are on holiday, face masks should be worn in shops and on public transport, have a bottle of hand sanitiser in your car or pocket and use it before entering a shop or museum. And if staff ask you to wait before entering, just remember, that’s OK… you’re in no rush, you’re on holiday!

The morning of your departure

At the end of your stay, it is very important that guests leave at the correct time. With the additional cleaning required, housekeepers really do need the full amount of time to get everything completed within.

It is appreciated if all guests can ensure the fridge and freezer are emptied of food and condiments, all bins are emptied and taken to the external refuse bin, and all glass is taken to the recycling points.

Further information on Coronavirus

It is only by adhering to the restrictions in place at any given time, that we can all enjoy some of the things we once took for granted. Below are some links for general guidance on what Coronavirus (COVID-19) is, how to deal with it and who to call if you show any symptoms.

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